Many online collaboration tools are coming up with improved features for online communication. These include Microsoft’s Skype for Business and Google’s Hangouts Meet. Both are used for video calling, group chat, private chat, and file and image sharing.

AI-driven applications and cloud-based services have brought significant enhancements to many organizations. As time goes by, these technologies will become a necessity, especially when it comes to VoIP telephony, and here's why.

Contact center operations
Highly automated VoIP technology enables businesses to manage their call centers easily and reduce the need for human intervention

For example, AI-integrated VoIP systems can determine a caller’s personality, mood, and queries so calls are routed to the agent best equipped to handle them.

Our craving for data seems to increase every year, fueling the constant advancements in wireless technology. The latest is 5G, an abbreviation for the fifth-generation wireless systems, and it is set to transform VoIP for the better. Here are three ways it will do that.

Voice over Internet Protocol (VoIP) is changing the way small- and medium-sized businesses (SMBs) communicate. That’s why many SMBs are now switching to this affordable yet feature-rich phone system. But before you decide to invest, make sure your VoIP distributor is a reputable one.

Eavesdropping has recently been making headlines, but this form of cyberattack has been around for years. Cybercriminals have been listening in on VoIP phone calls since the tech was introduced to the market, and they show no sign of stopping their malicious activities anytime soon.

Now that VoIP is becoming the common means of collaboration among SMBs, it’s time to start securing your networks from threats against them. Without a thorough knowledge of how VoIP works, companies cannot easily perceive their vulnerability to attacks.

Is your company losing money because of bad communication? Don’t suffer in silence! Read on to discover how unified communications (UC) can save your business.

Companies in the United States and the United Kingdom have lost a total of $37 billion because of poor communication, according to The Holmes Report, the voice of the global public relations industry.

If you don’t want your customers to switch to your competitors, customer satisfaction should be on top of your priority list. One sure way to keep them satisfied is by having a professional yet customer-friendly phone strategy. Something as simple as your automated on-hold messages may seem inconsequential, but when people need help, you don't want them to feel ignored or neglected.

The many features available for VoIP may overwhelm and confuse you. You might even overlook a lot of them. How do you keep track of all its applications and functions? We’ve compiled a list of features included with your VoIP service that often go unnoticed.

Voice over Internet Protocol, commonly known as VoIP, allows you and your employees to make and take phone calls over the Internet using your existing broadband connection. It saves you loads of money and increases team efficiency. If you’re considering moving to a VoIP solution, here are some of the most important aspects to address before the switch.